I just had the experience of contacting Amazon.com about an order. I really wanted to talk with someone, but didn't want to go through voicemail hell to do it. Fortunately, they use a "click to call" system. I clicked on the "Call me… more »

Several posts in this blog have mentioned the value of linking from catalog records to books that have been scanned. Now, according to the Chronicle of Higher Education, Google is making available a method to do just that. "... many students and… more »

The position appearing below is currently being recruited for within UC Berkeley's Educational Technology Services to work on Berkeley's contribution to the Kuali Student project. It struck me that the library should be creating complimentary pos… more »

In November, ProQuest published a study titled "Observing Students in Their Native Habitat." Their press release doesn't specify the exact population, but does contain some provocative results. Most of this will not come as a surprise i… more »

Guthrie is an entrepreneur and founding president of Ithaka (www.ithaka.org), an organization providing research and strategic services to higher education.  He was also the first employee and president of JSTOR. He began by observing that we are struggl… more »