"A Sociologist Says Students Aren't So Web-Wise After All"

This article in the Chronicle of Higher Education (April 29) underscores what other recent studies have shown.  "Eszter Hargittai, an assistant professor in Northwestern University?s sociology department, has discovered that students aren?t nearly… more »
Apr 30, 2008 | Categories: Recommended Readings | jkupersm

Thoughts on Vegas and the nature of the Service industry

Recently, I took a trip to Vegas, and noticed a few interesting things about the service there. Recently, when talking to a Librarian friend of mine in Ohio, I realized that there are some ideas for service that might be able to be adapted here on Campus… more »

Education-Psychology and Social Welfare Discussion of New Directions

On March 3, Lorelie Crabtree-Mansur came by the Education-Psychology Library to discuss the New Directions process with the Education-Psychology and Social Welfare staff.    Lorelie gave a brief introduction about the New Directions Process, and then enc… more »
Apr 08, 2008 | Categories: Discussion Group Reports | blight

Click to call: another way to connect with users

I just had the experience of contacting Amazon.com about an order. I really wanted to talk with someone, but didn't want to go through voicemail hell to do it. Fortunately, they use a "click to call" system. I clicked on the "Call me… more »
Apr 03, 2008 | Categories: Spirit of experimentation, What users want | jkupersm

New Directions Snapshots Revealed

As they are received, we are posting the New Directions Snaphots online. A number have been posted already, and the rest should be posted soon. You will have an opportunity to discuss these snapshots at our upcoming Pre-Retreat Town Hall, so they are def… more »