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From Apple to Wired to New Directions

This recent article in Wired made me think about the New Directions project, and specifically about how we might rethink some of our paradigms.

Essentially, the article talks about how Apple got into the cell phone business and turned it upside down. Traditionally, telecommunications providers have run the industry, and handset manufacturers have had very little power. Handsets (i.e. the phones themselves) are bait-and-switch devices, massively subsidized by the telecommunications companies, who then make big profits off the contracts that customers sign. The features available on handsets haven't been driven by creative thinking at the manufacturer, but by what the wireless carriers have decided they want to support.

The iPhone, obviously, is a very different animal. It's elegant, user-friendly, multi-purpose, and highly desirable. Apple designed it that way to protect their business interests. And they did a good job; people will pay a lot of money for an iPhone.

The iPhone wasn't Apple's first cell phone, though. Their first stab at the market was a partnership with Motorola, to create the ROKR, a cell phone that also played digital tunes. It looked like this:

 

 

motorolarokrphone

It only held 100 songs, even if it had storage space for more. And to upload songs, you had to connect it to your computer. Last but not least, as the Wired article puts it, it looks like it was designed by a committee.

Not many people bought the ROKR.
 
Compare with the iPhone, which looks like this:
 
iphone
 
Bseautiful, right? It has multiple applications, a terrific user interface, it's a pleasure to hold and use, it tores up to (I think) 8 GB of music, which it downloads wirelessly from the iTunes store--no need to plug it into your computer.
 
People are very happy to buy and use the iPhone.
 
To me, this is a parable about user-centered design. Basically, I think libraries have a tradition of behaving like wireless carriers--we've had enough power, prestige, capital (socially, physically, and economically) to afford to ignore our users. We have a habit of designing by committee, according to our own interests.
 
Google, on the other hand, is market-driven. Is it any surprise that people feel very differently about Google than they do about the library? And if we continue to work like the ROKRs of the information world, will it be any surprise when the iPhone overtakes us and leaves us in its dust?
 
[crossposted to my own blog]

5 comments

Comment from: Robert B. [Visitor]
Motorola designed the ROKR phone, not Apple. Apple's iTunes connection was all that Apple contributed.
02/08/08 @ 17:55
Comment from: jkupersm [Visitor] Email
Karen, I think your comparison is right on target. Couldn't help also noticing the dramatic difference between the two product photos. The Motorola photo shows the device. The Apple photo shows the device cradled in a human hand, beautifully lit with warm tones.

Prominent, professionally done "people photos" work well on other library homepages (UT Austin for instance)

What a good idea for us.
http://www.lib.utexas.edu/

02/10/08 @ 11:22
Comment from: Dean C. Rowan [Visitor] Email
There is much more than user-centered design at work here. It's also about manufactured reputations, both Apple's and Google's. Those reputations are backed by approximately a megagazillion bucks, not a fraction of which has ever been available to libraries. According to that little datum, then, libraries aren't even ROKRs.

I think there's also an argument to be made against the aesthetic effect of the iPhone. (Then there's the hideous audio quality of the iPod, but that's another story.) I am not pleased with the look and feel of this device, but my peculiar tastes are beside the point. The point is that, regardless of the iPhone's UI flash and mostly rectilinear profile, folks are willing to spend the time, money, and effort to learn to use it. The user as center only goes so far; the device is also a central focus--it has mass, it breaks down, it requires maintenance--yet we elide that circumstance when we praise its simplicity or intuitiveness.
02/11/08 @ 11:13
Comment from: gford [Member] Email
As the e-book industry fusses over what an ebook reader will look like, we're seeing the emergence of books on cell phones. Some of these, are short and written for cell phone displays. But Eoin Purcell talks more about books -- real books -- downloaded to his "mobile"...much to his surprise and pleasure. http://eoinpurcellsblog.com/2008/02/12/more-about-novels-on-cellphones/
02/12/08 @ 08:33
Comment from: Free Article Directory [Visitor] Email · http://www.articleresearch.net
I agree the iPhone is completely revolutionary.
04/06/08 @ 09:46

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