Electronic Resources: Known Problems http://blogs.lib.berkeley.edu/eresources_known_problems Known problems affecting access to licensed online resources, electronic journals, and library catalogs, including proxy access. en-US http://blogs.law.harvard.edu/tech/rss 60 Changes to the campus VPN service http://blogs.lib.berkeley.edu/eresources_known_problems/2009/07/14/changes-to-the-campus-vpn-service Tue, 14 Jul 2009 17:37:19 +0000 fhelsing Scheduled Maintenance Announcements 2990@http://blogs.lib.berkeley.edu/ <p><strong>FYI:</strong> The campus <strong>Virtual Private Network (VPN)</strong> service will be changing during the summer.</p><p><strong>Starting July 16:</strong> a message will be displayed to VPN users after they authenticate, informing them of the new service and recommending that they switch over by August 12, 2009.</p><p><strong>On August 12:</strong> the current VPN service will be disabled.</p><p>&#187; <a href="http://ls.berkeley.edu/mail/micronet/2009/0820.html" target="_blank" title="New campus VPN service"><strong>For more information</strong></a>&#160; </p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2009/07/14/changes-to-the-campus-vpn-service">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> FYI: The campus Virtual Private Network (VPN) service will be changing during the summer.

Starting July 16: a message will be displayed to VPN users after they authenticate, informing them of the new service and recommending that they switch over by August 12, 2009.

On August 12: the current VPN service will be disabled.

» For more information 

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2009/07/14/changes-to-the-campus-vpn-service#comments Otsar ha-ḥokhmah is unavailable http://blogs.lib.berkeley.edu/eresources_known_problems/2009/07/13/otsar-ha-ha-803-okhmah-is-unavailable Mon, 13 Jul 2009 18:54:59 +0000 fhelsing Current Access Problems Proxy Service Problems 2980@http://blogs.lib.berkeley.edu/ <p><font color="#000000"><strong>Otsar ha-h&#803;okhmah</strong></font> is unavailable. The resource's website currently is displaying a &quot;No web site is configured at this address&quot; error message. The problem has been reported to the Library's electronic resources help team.</p><p><strong>Reported:</strong> Monday, July 13, 2009, at 11:45 a.m.</p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2009/07/13/otsar-ha-ha-803-okhmah-is-unavailable">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> Otsar ha-ḥokhmah is unavailable. The resource's website currently is displaying a "No web site is configured at this address" error message. The problem has been reported to the Library's electronic resources help team.

Reported: Monday, July 13, 2009, at 11:45 a.m.

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2009/07/13/otsar-ha-ha-803-okhmah-is-unavailable#comments Melvyl Catalog maintenance: the effects of the migration to OskiCat http://blogs.lib.berkeley.edu/eresources_known_problems/2009/06/30/melvyl-catalog-maintenance-the-effects-o Tue, 30 Jun 2009 21:44:18 +0000 fhelsing Library Catalog Problems and Announcements 2958@http://blogs.lib.berkeley.edu/ <p>Due to the launch of OskiCat, the new UCB library catalog, it is necessary to do maintenance work on the Melvyl Catalog to accommodate the transition from GLADIS and Pathfinder to OskiCat. Most of the work should be transparent to Melvyl and OskiCat users, but some user services will be affected.</p><p><strong>Automatic Updates:</strong> During the transition, the Melvyl Catalog will be frozen between July 15 and August 30. During this period, no new catalog records from any of the UC campuses will be added to Melvyl, and this means that users will not receive their usual Automatic Updates.</p><p><strong>Request Service:</strong> Since the Melvyl Catalog will be frozen for approximately six weeks, this may cause temporary problems with the Request service.</p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2009/06/30/melvyl-catalog-maintenance-the-effects-o">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> Due to the launch of OskiCat, the new UCB library catalog, it is necessary to do maintenance work on the Melvyl Catalog to accommodate the transition from GLADIS and Pathfinder to OskiCat. Most of the work should be transparent to Melvyl and OskiCat users, but some user services will be affected.

Automatic Updates: During the transition, the Melvyl Catalog will be frozen between July 15 and August 30. During this period, no new catalog records from any of the UC campuses will be added to Melvyl, and this means that users will not receive their usual Automatic Updates.

Request Service: Since the Melvyl Catalog will be frozen for approximately six weeks, this may cause temporary problems with the Request service.

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2009/06/30/melvyl-catalog-maintenance-the-effects-o#comments Access problem: electronic journals from Palgrave MacMillan http://blogs.lib.berkeley.edu/eresources_known_problems/2009/02/10/access-problem-electronic-journals-from- Tue, 10 Feb 2009 21:25:34 +0000 fhelsing Current Access Problems 2400@http://blogs.lib.berkeley.edu/ <p>We have lost access to the electronic journals published by Palgrave MacMillan. This problem affects the Palgrave vendor's site as well as access through Ingenta Connect.</p> <p>Since the problem may take some time to resolve, we recommend that you consult the print version on campus if one is available.</p> <p><strong>Reported on:</strong> February 10, 2009</p> <p><strong>Rechecked:</strong> June 30, 2009 (Help Ticket #<font color="#003399"><font color="#000000">2953 is still active)</font><br /></font></p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2009/02/10/access-problem-electronic-journals-from-">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> We have lost access to the electronic journals published by Palgrave MacMillan. This problem affects the Palgrave vendor's site as well as access through Ingenta Connect.

Since the problem may take some time to resolve, we recommend that you consult the print version on campus if one is available.

Reported on: February 10, 2009

Rechecked: June 30, 2009 (Help Ticket #2953 is still active)

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2009/02/10/access-problem-electronic-journals-from-#comments Proxy users and "https" websites http://blogs.lib.berkeley.edu/eresources_known_problems/2008/09/05/proxy-users-and-https-websites Fri, 05 Sep 2008 21:47:18 +0000 fhelsing Announcements Proxy Service Problems Basic Advice and Tips 2745@http://blogs.lib.berkeley.edu/ <p>Proxy service users who visit websites that use the &quot;https&quot; protocol, including Lexis Nexis Academic, CQ California Political Almanac, and Chinese Ancient Texts (CHANT), should be able to do so without problems as of September 5, 2008.</p><p>A proxy server programming workaround is in place for Firefox and Internet Explorer users. </p><p>However, the Safari browser is not supported for proxy access to https websites, and proxy users should enable Firefox for proxy access to resources that use the https protocol.</p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2008/09/05/proxy-users-and-https-websites">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> Proxy service users who visit websites that use the "https" protocol, including Lexis Nexis Academic, CQ California Political Almanac, and Chinese Ancient Texts (CHANT), should be able to do so without problems as of September 5, 2008.

A proxy server programming workaround is in place for Firefox and Internet Explorer users.

However, the Safari browser is not supported for proxy access to https websites, and proxy users should enable Firefox for proxy access to resources that use the https protocol.

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2008/09/05/proxy-users-and-https-websites#comments Food Chemical News is unavailable http://blogs.lib.berkeley.edu/eresources_known_problems/2008/04/11/food_chemical_news_is_unavailable Fri, 11 Apr 2008 17:14:54 +0000 fhelsing Current Access Problems 1498@http://blogs.lib.berkeley.edu/ <p><strong>From the UCB library e-problem team:</strong> Food Chemical News is unavailable at this time. This access problem is under investigation.</p><p><strong>Reported:</strong> April 11, 2008</p><p><strong>Rechecked:</strong> June 30, 2009 (Help Ticket #<font color="#000000">2533 is still active)</font> </p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2008/04/11/food_chemical_news_is_unavailable">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> From the UCB library e-problem team: Food Chemical News is unavailable at this time. This access problem is under investigation.

Reported: April 11, 2008

Rechecked: June 30, 2009 (Help Ticket #2533 is still active)

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2008/04/11/food_chemical_news_is_unavailable#comments SAE Digital Library is no longer available to UCB users http://blogs.lib.berkeley.edu/eresources_known_problems/2007/10/04/sae_digital_library_1 Thu, 04 Oct 2007 22:07:29 +0000 fhelsing Announcements No longer available electronically 498@http://blogs.lib.berkeley.edu/ <p><font size="2">The <strong>SAE Digital Library</strong> is no longer available to UCB users, and the CDL Help Desk ticket has been closed. Here are some suggestions for <a href="/sel.php/2007/04/04/" target="_blank" title="Other ways to locate SAE documents">other ways to locate SAE documents</a>.</font></p><p><font size="2"><strong><strong>Date reported:</strong></strong> March 21, 2007</font></p><p><font size="2"><strong>Updated:</strong> May 30, 2008</font> </p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2007/10/04/sae_digital_library_1">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> The SAE Digital Library is no longer available to UCB users, and the CDL Help Desk ticket has been closed. Here are some suggestions for other ways to locate SAE documents.

Date reported: March 21, 2007

Updated: May 30, 2008

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2007/10/04/sae_digital_library_1#comments Problems using telnet systems http://blogs.lib.berkeley.edu/eresources_known_problems/2007/08/31/problems-using-telnet-systems-such-as-gl Fri, 31 Aug 2007 22:53:57 +0000 fhelsing Library Catalog Problems and Announcements Basic Advice and Tips 2747@http://blogs.lib.berkeley.edu/ <p>Some recent software products&#160;&#8212; including the Windows Vista operating system and Internet Explorer 7&#160;&#8212; need to be enabled to work properly with telnet-based systems.</p><p><img src="http://library11.berkeley.edu/~fhelsing/Sweetie/png/24-settings-silver.png" alt="settings" title="settings" width="24" height="24" /> <a href="http://www.lib.berkeley.edu/Catalogs/telnet_problems.html" target="_blank" title="Enabling telnet support">Illustrated instructions</a>.</p><div class="item_footer"><p><small><a href="http://blogs.lib.berkeley.edu/eresources_known_problems/2007/08/31/problems-using-telnet-systems-such-as-gl">Original post</a> blogged on <a href="http://b2evolution.net/">b2evolution</a>.</small></p></div> Some recent software products — including the Windows Vista operating system and Internet Explorer 7 — need to be enabled to work properly with telnet-based systems.

settings Illustrated instructions.

Original post blogged on b2evolution.

]]> http://blogs.lib.berkeley.edu/eresources_known_problems/2007/08/31/problems-using-telnet-systems-such-as-gl#comments